Billing, refunds and cancellations
Question about a charge? Email support@scalawebsites.com and we'll look into it. Please don't include patient information in your message.
What we sell
Scala Websites provides website design, hosting, local search setup and maintenance services to medical practices. We don't sell physical goods, so nothing is shipped or returned.
- Monthly plans: Essential at $199.99 per month, Growth at $299.99 per month, and Premium at $499.99 per month.
- One-time builds: Website at $3,000, Website + online booking at $3,750, and Website + patient portal at $4,500.
Prices are in US dollars. What each plan includes is listed under Plans and prices.
How monthly plans are billed
- Monthly plans are billed once a month, in advance, starting on the day your plan begins.
- Payment is taken automatically from the US bank account (ACH Direct Debit) or card you set up when you sign up.
- Payments are processed by Stripe. We don't see or store your full bank account or card number.
- Monthly plans have a minimum term of 12 months.
- If a payment fails, we'll email you a secure link to update your payment method.
How one-time builds are billed
- One-time builds are invoiced and paid by bank transfer (ACH), using the instructions on the invoice.
- Your invoice and service agreement state the amount and when it is due.
Cancelling
- To cancel, email support@scalawebsites.com from an address we have on file for your practice.
- After the 12-month minimum term, a monthly plan can be cancelled at any time. The cancellation takes effect at the end of the month you've already paid for, and you aren't charged again.
- If you need to end a monthly plan before the minimum term is over, contact us and we'll go through the options under your service agreement.
- When a monthly plan ends, we stop hosting the site. After 12 months on a plan you can buy the site outright and keep it. Your domain name always remains yours.
- A one-time build can be cancelled before work starts. See Refunds below.
Refunds
- Billing mistakes. If we charge you twice or charge the wrong amount, we refund the difference in full.
- Monthly plans. A monthly fee pays for the month it is billed for and isn't refunded once that month has started.
- One-time builds. If you cancel before we've started work, we refund what you've paid. Once work has started, any refund is based on the work not yet done, as set out in your service agreement.
- Refunds are sent to the payment method you paid with. Depending on your bank, a refund can take 5 to 10 business days to appear.
Disputing a charge
If a charge looks wrong, please email us first. Most problems are quick to fix once we know about them. You also have the right to dispute a charge with your bank or card issuer.
Your service agreement
Every client signs a service agreement before work starts. It sets out the full terms for your practice. If anything in your agreement differs from this page, the agreement applies.
Contact
Scala Websites is a brand of Launch My Line LLC, a Florida limited liability company. Email support@scalawebsites.com.